Service Design and Service Thinking in Healthcare and Hospital Management Book Download

Service Design and Service Thinking in Healthcare and Hospital Management PDF
By:Mario A. Pfannstiel,Christoph Rasche
Published on 2019-01-03 by Springer

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This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

This Book was ranked at 27 by Google Books for keyword Hospital Administration.

Book ID of Service Design and Service Thinking in Healthcare and Hospital Management’s Books is lqtFugEACAAJ, Book which was written byMario A. Pfannstiel,Christoph Raschehave ETAG “WLlm293qi9I”

Book which was published by Springer since 2019-01-03 have ISBNs, ISBN 13 Code is 9783030007485 and ISBN 10 Code is 3030007480

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Book which have “507 Pages” is Printed at BOOK under CategoryMedical

Book was written in en

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Download Service Design and Service Thinking in Healthcare and Hospital Management PDF Free

Download Service Design and Service Thinking in Healthcare and Hospital Management Book Free

Download Service Design and Service Thinking in Healthcare and Hospital Management Free

Download Service Design and Service Thinking in Healthcare and Hospital Management PDF

Download Service Design and Service Thinking in Healthcare and Hospital Management Book

How to Download Service Design and Service Thinking in Healthcare and Hospital Management Book

How to Download Service Design and Service Thinking in Healthcare and Hospital Management

How to Download Service Design and Service Thinking in Healthcare and Hospital Management pdf

How to Download Service Design and Service Thinking in Healthcare and Hospital Management free

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