Designing Service Machines Book Download

Designing Service Machines PDF
By:Ram Babu Roy,Paul Lillrank,Sreekanth V. K.,Paulus Torkki
Published on 2018-06-29 by Springer

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This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them. While the benefit and the process are designed based on the domain knowledge of each respective field, service production systems have common properties. The Service Machine is a metaphor that elicits the fundamental characteristics of service systems that do something efficiently, quickly, or repeatedly for a defined end. A machine is an artifact designed for a purpose, has several parts, such as inputs, energy flows, processors, connectors, and motors assembled as per design specifications. In case of service machine, the components are various contracts assembled on contractual frames. The book discusses Emergency Medical Services (EMS) and Emergency Departments (ED) as cases. They illustrate that service machines need to be structured to adapt to the constraints of the served market acknowledging the fact that services are co-created through the integration of producers’ and customers’ resources. This book is highly recommended for those who are interested in understanding the fundamental concepts of designing service machines.

This Book was ranked at 15 by Google Books for keyword medical computer business services.

Book ID of Designing Service Machines’s Books is QJtiDwAAQBAJ, Book which was written byRam Babu Roy,Paul Lillrank,Sreekanth V. K.,Paulus Torkkihave ETAG “oG8lCel7B/0”

Book which was published by Springer since 2018-06-29 have ISBNs, ISBN 13 Code is 9789811309175 and ISBN 10 Code is 9811309175

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Book which have “82 Pages” is Printed at BOOK under CategoryBusiness and Economics

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